Upkeep
Core, plugin and theme updates. Backups that are verified, not only scheduled. Checks that the site responds and that forms are still sending.
Repère Maintenance
Your website keeps working.
Updates, upkeep, small fixes and technical follow-up for your website, handled by Repère. You write down what you need, and we do it.
No minimum term · You keep your own access · Everything is written down
Your website
Current period
- This week Updates completedCore and theme 25 min
- This week Backup verifiedRestore tested 10 min
- Last week Request #104 closedContact form repaired 40 min
Change time used
1 h 30 of 2 h
A website does not look after itself.
None of this needs a decision from you. It is simply what builds up when nobody has the job of handling it.
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Plugins keep moving
Each on its own schedule, and not always in the same direction as the others.
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The core asks to be updated
The red dot stays in the dashboard, and the months go by.
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A form stops sending
You usually find out from a customer who never got a reply.
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Requests pile up
Three text changes wait for months, because nobody knows who to send them to.
Four things,
and they are ours.
Routine upkeep asks nothing of you. The rest starts with a sentence you write when you need it.
Fixes
A layout that slipped, a form that stopped sending, a setting to redo after an update.
Changes
Change a paragraph, swap a photo, correct opening hours. That is a good share of the real work.
Follow-up
Your requests arrive in one place and carry a number. What was done stays written down, dated, and counted in time.
We mostly look after WordPress sites, which is what most small businesses here run. Other systems are possible. Talk to us and we will tell you honestly whether we are the right people.
Four steps,
and only one is yours.
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We look at the site
Twenty minutes. What you have, and what is bothering you.
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We set the level of coverage
A review of where the site stands, a catch-up pass, and a first backup we verify.
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You send your requests
From your client area, whenever you have one. This is the only step that is yours.
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We do the work, and keep the record
Every intervention is dated, described and counted in time.
Three plans,
based on what you ask for.
The base upkeep is the same on all three. What changes is the amount of change time included and how fast you hear back.
| Essential | GrowthMost common | Priority | |
|---|---|---|---|
| Best for | A brochure site that rarely changes | A site you actively use | Several sites, or one that has to hold up |
| Upkeep | Monthly | Twice a month | Weekly |
| Verified backups | Every month | Every week | Every week |
| Change time included | 30 min a month | 2 h a month | 5 h a month |
| Response time | 3 business days | 1 business day | Same day, weekdays |
| Sites covered | 1 | 1 | Up to 3 |
| Price | Set with you | Set with you | Set with you |
Scroll the table sideways to see the Priority plan.
The price depends on your site: how many pages it has, which plugins are in place, and what you expect to change. We set it with you before we start, and it does not move afterwards. The included time is for your requests; updates, backups and checks are never counted against it. If something needs to go beyond, we tell you before we start, never after.
So there are no surprises.
A plan that claims to cover everything convinces nobody. This work is still possible. It is quoted separately, so the monthly plan stays predictable.
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A redesign or a new version
That is a project, with its own schedule and its own quote.
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Feature development
Past adjusting what exists, it is building.
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Writing and producing content
We publish your content. We do not write it.
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SEO and advertising
A different trade, with its own specialists.
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Hosting and domain names
They stay yours, in your name, with your provider.
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Vulnerability analysis and penetration testing
That is Repère Security, with its own written authorization.
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Quebec Law 25 compliance
Consent banner, privacy policy, forms: that is Repère Québec.
Common questions
If yours is not here, write to us. We answer in English, and we answer plainly.
Is this only for WordPress?
It is what we maintain best, and what most small businesses run. Other systems are possible. Talk to us and we will tell you honestly whether we are the right people.
How long does a request take?
Depending on your plan, you hear back within three business days, one business day, or the same day. A small change is usually done right along with the reply.
What happens if I go over the included time?
We tell you before we start, never after. You then decide whether to wait for next month or open a block of hours, which covers changes that go beyond routine upkeep.
Can I cancel?
Yes, at any time. No minimum term, no exit fee. Your access, your hosting and your domain names are yours and stay yours.
Can you take over a site you did not build?
That is the most common case. Coverage starts with a review of where the site stands and a catch-up pass, before regular upkeep begins.
What happens in an emergency?
A site that is down goes ahead of everything else. The Priority plan guarantees a same-day reply on weekdays. On the other plans we do our best and tell you where things stand.
Maintenance guides
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What maintaining a website actually means
Core, plugins, theme, and where upkeep stops.
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An update is not a button
Why things break, and what gets checked.
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The small things that break
Everyday failures, and where a project starts.
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What makes the cost vary
The six factors that weigh on the invoice.
One person to talk to,
not a ticket number.
My name is Clément, a web developer in Montréal. Your requests reach the person who will do the work, and the reply comes from that same person.
Request coverageOne brand.
Three specialties.
The same clear view of compliance, upkeep and security for your web presence.
Your website should be looked after.
Not watched by you.
Tell us what you have and what is bothering you. We come back with a clear proposal.
No cold calls, no chasing. One conversation, then a written proposal.